Privacy Policy

Gold Rush hospital — O&M by Navoday Clinic Pvt Ltd is responsible for the information described in this policy.

Address: Mundwa -Kharadi Rd, near Nyati Plaza, Thite Nagar, Kharadi, Pune, Maharashtra 411014

Phone: +91 7744828282 | +91 7397933353 | +91 9975081034

Email: navodayclinic@gmail.com

You may use this email or postal address for privacy questions or requests. Please put “Privacy Request” in the subject line of an email.

Appointment and contact information: When you request an appointment or contact us, we may receive your name, mobile number, email address, preferred city, selected concern, message and the details of our communications with you.

Health information: Your selected concern or message may reveal information about your health. If you attend a consultation, Dr. Tupere and the clinic may collect information needed to assess symptoms, provide care and maintain a medical record, such as relevant history, examination findings, diagnosis and treatment details.

Website information: When you visit the website, the hosting service and your browser may process technical information such as your IP address, browser or device type, pages requested and access times. Services such as maps, video and messaging platforms may collect information under their own privacy policies when you use them.

We use information relevant to your interaction with us to:

• Respond to enquiries and arrange or confirm appointments.
• Communicate with you about a visit or follow-up you requested.
• Assess your condition and provide care when you become a patient.
• Maintain appropriate clinical and administrative records.
• Handle payments, billing or legal obligations where applicable.
• Operate and protect the website and respond to technical issues.

We will not use information about your medical condition for promotional messages without your separate permission.

If you submit an appointment request, we use the contact information and concern you provide to respond and help arrange your visit. Submitting a request does not confirm an appointment; the clinic will confirm availability with you.

If you contact us by email or WhatsApp, that service's provider will also handle the information you send under its own terms and privacy policy. A form that opens an email draft sends nothing until you review and send that email from your email app.

Dr. Tupere and clinic staff who need information to respond to your enquiry or provide care may access it. We may also use service providers for website hosting, email, communications or other operational support.

We may disclose information when you ask us to, when it is needed for your care, or when disclosure is required or permitted by law. We do not publish your personal or medical information as a testimonial without your permission.

The website may contain links or embedded content from services such as Google Maps, YouTube and WhatsApp. When you open or interact with those services, they may receive technical information and may use cookies or similar technologies according to their own policies. Their privacy practices are separate from ours.

Your browser settings may let you limit or clear cookies. Some website features or embedded content may not work as expected if you block them.

We keep appointment, communication and clinical information for as long as reasonably needed for the purposes described above and for applicable medical record, accounting or legal requirements. When information is no longer needed and no retention requirement applies, we delete or anonymise it as appropriate.

We take reasonable steps to protect information against unauthorised access, loss or misuse. Access to patient information should be limited to people who need it for clinic operations or care. No website, email service or internet transmission can be guaranteed completely secure, so please avoid sending more medical detail through a general enquiry than is necessary to arrange a consultation.

You may contact us to ask what personal information we hold about you, request a correction, raise a concern about its use, or ask for deletion where applicable. You may also withdraw permission for optional communications. Some information may need to be retained to meet medical, legal or administrative obligations.

Email navodayclinic@gmail.com with the subject “Privacy Request”, or write to the clinic address above. We may need to verify your identity before acting on a request so that information is not disclosed to the wrong person. We will respond in accordance with applicable law.

If an appointment is being requested for someone under 18, a parent or guardian should contact the clinic and provide only the information needed to arrange the visit. Clinical decisions and records for a minor will be handled with the parent or guardian as appropriate.

We may update this policy if our website, services or data practices change. The “Last updated” date at the top of this page shows when the current version was prepared. Material changes will be reflected on this page.